Products / Cloud Call Center

Elevate Your Customer Experience with Cloud Call Center Solutions!

Everything your business needs to manage its call center is available in Bevatel’s cloud call center system. Designed to revolutionize customer service, our solution leverages cloud technology to enhance communication, deliver scalable and secure services, and eliminate the need for complex hardware or costly installations.

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Streamline Your Operations with a Cloud Call Center

Simplify your daily operations and boost customer satisfaction with Bevatel’s seamless cloud call center. Empower your team to manage customer interactions without complex hardware. Enjoy uninterrupted connectivity and efficient call management powered by advanced cloud technology.

Comprehensive Solutions to Achieve Your Goals

Bevatel’s system offers a suite of features tailored to optimize communication and enhance profitability. With real-time monitoring, detailed reporting, and seamless integration with ERP and CRM systems, our platform ensures effective customer service and streamlined operations—all accessible via mobile and desktop devices.

Reach Customers Anytime, Anywhere

Whether your team operates remotely or across multiple branches, Bevatel’s cloud call center enables professional call handling from anywhere via an internet connection. This flexibility ensures consistent customer service and seamless connectivity, regardless of your team’s location.

Real-Time Monitoring and Detailed Reports

Get a bird’s-eye view of your call center’s operations with Bevatel’s real-time monitoring tools. Track employee performance, monitor wait times, and listen to live calls to maintain quality. Leverage detailed reports to make data-driven decisions that continuously enhance your customer service.

The Leading Cloud Call Center in the Middle East

Bevatel empowers your business to handle unlimited concurrent calls and conversations while seamlessly connecting with customers via desktop or mobile. Our platform, equipped with advanced features and options, ensures effortless communication and unparalleled flexibility.

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What Clients Say about Bevatel?

The best and the most widespread Cloud Contact Center Solutions in the Middle East!

Bevatel Call Center

Connect with your customers faster, smartly, and provide them with an exceptional experience for better service

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"An Amazing Call Management Solution"

Great experience to handle chat flow any time, anywhere seamlessly.

"Perfect choice for marketing automation "

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    Sunday – Thursday: 9am – 6pm

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    +966 9200 33333

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    4044 Al-Batraji Street – Al-Zahraa District – Jeddah

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    Opal Tower – Business Bay – 3rd Floor – Office 18 – Dubai – United Arab Emirates

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    Monday – Saturday: 9 am – 5 pm

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    +971 444 07500

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    Real Estate 3 – Al Olaya Street – Riyadh

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    Sunday – Thursday: 9am – 6pm

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    +966 9200 33333

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    25 Ministry of Agriculture Street – Dokki – Giza

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    Sunday – Thursday: 9am – 6pm

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    +20 237 497 840

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    Office 2257, 182-184 High Street North, East Ham, London

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    +44 7770 831879

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Bevatel Experts

    FAQs
    The best and the most widespread Cloud Contact Center Solutions in the Middle East!
    What is the Cloud Call Center System?

    The Cloud Call Center System is a solution that operates entirely online, integrating all essential features of a traditional call center. It enables rapid, efficient, and cost-effective customer service, allowing businesses to make and receive numerous simultaneous calls from any location, provided they have an internet connection.

    Why Choose the Bevatel Cloud Call Center System?

    Bevatel offers a complete call center solution that extends beyond basic functionality. Our system is equipped with intelligent features and tools for tracking customer support staff performance and generating insightful reports, ultimately enhancing productivity.

    What are the Operating Elements of the Bevatel Cloud Call Center System?
    • Control panel
    • Monitoring screen
    • Comprehensive call center operation reports
    How does a Cloud Call Center Benefit My Business?

    This system enhances customer communication by making it faster and more professional, regardless of your location. Key benefits include:

    • Ability to create and send customer quotes
    • Customizable to meet specific business needs
    • Live monitoring capabilities
    • Detailed reporting on call center and customer service activities
    • Integration with CRM and ERP systems
    • Accessible on both computer and mobile devices
    What are the Features of Bevatel's Cloud Call Center System?
    • Fully cloud-based operation with no complex installations—requires only an internet connection.
    • Unified number (9200) or toll-free number (800) for seamless customer calls.
    • Scheduling options for customer calls, with recorded messages for off-hours.
    • IVR services for managing incoming calls and distributing them among agents.
    • Call recording for future review and downloading.
    • Hold functionality for playing music or messages while customers wait.
    • Remote call capabilities, allowing flexibility in operations.
    • Call forwarding to direct calls to specific employees or voicemail.

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    The best and the most widespread Cloud Contact Center Solutions in the Middle East!