Products / Call Evaluation

Continuous Staff Development with Call Evaluation

Bevatel’s Call Evaluation feature offers you the tools to elevate your customer service standards. If your company faces challenges with productivity or customer satisfaction, this solution provides clear insights to continuously enhance your team’s performance and deliver exceptional support that meets customer expectations.

Watch the Video
Contact Us

Trusted by Leading Organizations

Frame 1696
Frame 1695
Frame 1694
Frame 1485
Frame 1698
Frame 1697
Frame 1694
Frame 1698

Detailed Reports on Call Center Performance

Bevatel's Call Evaluation service provides an in-depth view of your call center’s performance by gathering direct customer feedback. This helps you identify strengths and areas for improvement across customer service, sales, or technical support, empowering you to consistently enhance the quality of your services.

  • Detailed Reports for Every Call
  • Pinpoint Areas for Improvement
  • Analyze Customer Satisfaction

Real-Time Productivity Monitoring

Track call volumes, response times, and key performance indicators (KPIs) in real-time with the Call Evaluation feature. Quickly identify weak points and provide necessary support to enable your team to excel in delivering outstanding performance.

  • Monitor Team Performance in Real-Time
  • Accurately Identify Improvement Areas
  • Boost Team Productivity

Enhance Call Center Operations

The Call Evaluation feature helps you understand the dynamics of your call center operations and make strategic decisions to improve efficiency. By tracking call volumes and management, you can determine whether there’s a need to expand your team or adjust call-handling strategies for seamless service delivery.

  • Make Data-Driven Decisions
  • Effectively Manage Resources

Increase Customer Satisfaction

Bevatel’s Call Evaluation service allows you to measure how satisfied customers are with the service they receive. Through collected feedback, you can pinpoint areas requiring improvement to ensure a customer experience that meets their expectations, fostering loyalty and building strong relationships.

  • Measure Customer Satisfaction
  • Improve Service Quality
  • Build Long-Lasting Relationships
Bevatel Call Center

Connect with your customers faster, smartly, and provide them with an exceptional experience for better service

Watch Demo
Contact Us

What Clients Say about Bevatel?

The best and the most widespread Cloud Contact Center Solutions in the Middle East!

Bevatel Call Center

Connect with your customers faster, smartly, and provide them with an exceptional experience for better service

Watch Demo
Contact Us

"An Amazing Call Management Solution"

Great experience to handle chat flow any time, anywhere seamlessly.

"Perfect choice for marketing automation "

Our Branches
  • Checkmark

    Real Estate 3 – Al Olaya Street – Riyadh

  • Checkmark

    Sunday – Thursday: 9am – 6pm

  • Checkmark

    +966 9200 33333

  • Checkmark

    4044 Al-Batraji Street – Al-Zahraa District – Jeddah

  • Checkmark

    Sunday – Thursday: 9am – 6pm

  • Checkmark

    +966 9200 33333

  • Checkmark

    Opal Tower – Business Bay – 3rd Floor – Office 18 – Dubai – United Arab Emirates

  • Checkmark

    Monday – Saturday: 9 am – 5 pm

  • Checkmark

    +971 444 07500

  • Checkmark

    Real Estate 3 – Al Olaya Street – Riyadh

  • Checkmark

    Sunday – Thursday: 9am – 6pm

  • Checkmark

    +966 9200 33333

  • Checkmark

    25 Ministry of Agriculture Street – Dokki – Giza

  • Checkmark

    Sunday – Thursday: 9am – 6pm

  • Checkmark

    +20 237 497 840

  • Checkmark

    Office 2257, 182-184 High Street North, East Ham, London

  • Checkmark

    Sunday – Friday: 9 am – 5 pm

  • Checkmark

    +44 7770 831879

Get in touch with
Bevatel Experts

    FAQs
    The best and the most widespread Cloud Contact Center Solutions in the Middle East!
    What is the Call Evaluation Service?

    The Call Evaluation Service is a crucial tool that enables companies to enhance productivity by identifying strengths and weaknesses. This assessment aids in improving the performance of customer service personnel, technical support teams, and sales departments.

    What Methods are Used for Performance or Call Evaluation?

    • Bevatel provides various methods to evaluate the effectiveness of call centers, helping businesses improve efficiency. Our cloud-based call center system offers tools such as real-time monitoring screens and performance reports. Evaluation methods include:

      • Live Monitoring Panels
      • Performance Reports
    How are Calls Evaluated?

    • Calls can be assessed through:

      • A voice feedback form completed by the client after the call
      • An automated follow-up call after a specified period to gather customer feedback for service assessment.

    Stay Up To Date With Bevatel Newsletter

    The best and the most widespread Cloud Contact Center Solutions in the Middle East!