About us – bevatel

Company / About Us

The First Integrated Cloud Communication Platform in Saudi Arabia and the Gulf

Under the slogan"Your Gateway to Better Communication", Bevatel embarked on a journey to revolutionize how businesses communicate with their customers and boost their sales through innovative, cloud-based contact center solutions.

Highlights

Trusted partner for businesses of all sizes

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Global Offices

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Our story

Pioneering the First Cloud Communication System in Saudi Arabia and the Gulf

2016: Launching the Cloud Contact Center System

Bevatel started with a clear and ambitious vision: enhancing customer communication and fostering stronger relationships. By identifying business challenges and addressing them with cutting-edge technology, we introduced cloud communication solutions, becoming the first cloud contact center provider in Saudi Arabia and the Gulf.

2017: Introducing the Beta Version

This year marked the release of the beta version of our cloud contact center system. It allowed us to gather valuable customer feedback and refine our platform to meet the needs of businesses aiming to deliver exceptional customer service.

2018: Launching the CRM System

We introduced an integrated Customer Relationship Management (CRM) system to empower businesses to manage their relationships efficiently. This innovation enhanced customer satisfaction through personalized communication.

2019: Expanding Communication Channels with SMS Services

Bevatel launched SMS services, enabling businesses to connect with customers instantly and effectively. This service proved invaluable for alerts and promotional messaging.

2020: Celebrating Over 1,000 Clients

During the COVID-19 pandemic, Bevatel became a trusted partner for over 1,000 clients who relied on our cloud contact center solutions to enhance their operations during challenging times.

2021: Introducing Bevatel Business Chat

We expanded our offerings with Bevatel Business Chat, enabling businesses to manage customer conversations across multiple platforms, improving response times and customer satisfaction.

2022: Driving Innovation and Expanding Services

Innovation remained our focus in 2022 as we introduced new services and strengthened security and privacy measures, earning greater trust from our clients.

2023: Global Expansion

Bevatel took a significant step forward by establishing offices in seven countries, including Saudi Arabia, Egypt, UAE, Bahrain, Oman, Qatar, and the UK. This reflects our commitment to delivering exceptional communication solutions that connect businesses with customers worldwide.

2024: Achieving New Milestones

By 2024, our client base exceeded 10,000, and Bevatel became a certified Meta Business Partner, reinforcing our dedication to delivering top-tier services in the digital business landscape.

Looking Ahead

Our passion for progress and excellence continues to drive us to innovate and create new solutions to enhance business communications. We look forward to growing alongside our clients and introducing innovations that elevate customer experiences and contribute to business success.

Trusted by Industry Leaders

Our vision

To deliver professional services and solutions that empower businesses with advanced contact centers equipped with the latest global technologies. Our vision aligns with Saudi Arabia's Vision 2030, which aspires to position the Kingdom as a model of success and leadership across all sectors.

Our mission

To be the leading provider of cloud contact center solutions and customer service consulting across various industries in Saudi Arabia and the Middle East.

Our values

Quality

Building lasting trust.

Professionalism and Growth

Delivering consistent value.

Privacy Protection

Prioritizing data security.

Teamwork

Fostering collaboration and innovation.

FAQs

The best and the most widespread Cloud Contact Center Solutions in the Middle East!

About Us

What inspired Bevatel to start its journey in business communication?

Bevatel was founded with a bold ambition to revolutionize the way businesses connect with their customers. The founders were driven by a passion for innovation and a desire to enhance customer experiences in the Middle East, particularly in Saudi Arabia.

What values does Bevatel uphold in its operations?

Bevatel is committed to several core values, including quality for lasting trust, professionalism and growth, privacy protection, and teamwork. These values guide the company in delivering exceptional service and solutions to its clients.

How has Bevatel expanded since its inception?

Starting as a promising venture in Saudi Arabia, Bevatel quickly grew into a leading force across the Middle East. Today, it operates branches in the UAE, Bahrain, Egypt, and India, empowering businesses globally with advanced communication solutions.

How can individuals join the Bevatel team?

Bevatel invites individuals to be part of the future of communication. Interested candidates can typically find information on job openings and application procedures on the Bevatel careers page or by contacting the company directly.