Cloud Call Center Software
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Your Gateway to Better Communication
Connect with your customers and provide an exceptional customer service and support experience. Boost your sales through the leading all-in-one platform for managing calls and conversations in Saudi Arabia and the Middle East.
Trusted by Leading Companies to Manage Cloud Contact Centers
A single platform to manage all communication channels (Calls, WhatsApp, SMS, Instagram, and more)
Unified Number 9200 and Toll-Free Number 800
Simplify your business communication with local numbers via an all-inclusive cloud platform.
Interactive Voice Response (IVR)
Easily direct customer calls to the appropriate department with automated voice response and data recording.
Auto Dialer
Save time by automating customer calls. Once the customer answers, the system routes the call to your team.
Softphone
Stay closer to your customers and handle calls from anywhere with our Softphone app. Connect via mobile or computer without traditional wired systems or landlines.
WhatsApp for Business Platform
Communicate without limits via WhatsApp for Business with Bevatel. Manage all WhatsApp and social media conversations through a single window with unlimited users.
WhatsApp Broadcast
Reach thousands of customers with a single click! Send personalized group messages to your customer lists for instant updates and special offers.
Live Chat
Provide instant support to your website visitors with live chat and boost customer satisfaction with immediate responses.
Chatbot Service
Let automated replies handle FAQs for your customers with 24/7 instant responses, delivering superior customer service and faster support.
Bulk SMS
Reach a wide audience instantly and send personalized SMS messages.
SMS API
Integrate SMS into your business workflows and streamline your operations.
SMS API
Integrate SMS services with your existing workflows, including Bevatel Business Chat, ERP, and CRM systems.
OTP Messages
Ensure secure transactions and logins with one-time password (OTP) solutions for apps and websites.
Notification Messages
Keep your customers informed with instant notifications about order updates, appointments, or shipment details.
Omnichannel Solution
Manage all your customer interactions from a single dashboard and provide a consistent experience across channels.
Bevatel Integrated Platform
Streamline communication and enhance information flow with Bevatel's integrated platform for managing calls and messages in one place.
Cloud Call Center
Leverage the full features of a cloud-based call center, including IVR and auto-dialing, with Bevatel.
Bevatel Business Chat
Centralize your communication channels with Bevatel Business Chat, managing customer messages across platforms in a unified interface.
Why Choosing Bevatel?
Unify sales, marketing, and customer support in one platform
Enhance your operations by integrating Bevatel with Zoho, combining CRM, Sales, Recruit, and Desk to simplify processes and streamline customer interactions.
Engage with customers on Facebook and Instagram
Enhance social media interactions and manage customer inquiries effectively with Bevatel's unified platform.
Simplify e-commerce operations with Bevatel and Salla
Integrate Bevatel with your Salla store to manage WhatsApp communication seamlessly, send personalized notifications, and handle order updates automatically.
Optimize hospitality call centers with Foodics and Bevatel
Manage orders, resolve inquiries, and provide outstanding customer service while gaining insights into customer preferences to boost sales.
Boost customer engagement with Vtiger integration
Combine Bevatel's tools with Vtiger CRM to deliver highly personalized and efficient customer interactions.
Communicate instantly with customers through WhatsApp and Bevatel
Expand your reach with direct messaging via WhatsApp, creating a more personalized communication channel for your clients.
Customer Testimonials
Discover real success stories from Bevatel customers around the globe.
Why Thousands of Companies Trust Bevatel
Accredited by the Ministry of Communications, Bevatel offers innovative solutions for businesses of all sizes.
Bevatel's cloud-based call center improves customer service and reduces response times while enhancing operational efficiency.
- Accessible via PC and Mobile
- Live Dashboard with Instant Reports
- Call Recording for Quality Assurance
- Comprehensive Call Center Reporting
- Seamless ERP and CRM Integration
Combine social media and customer messaging into one platform with Bevatel Business Chat. Manage all communication channels with instant reporting and unlimited smart bot support.
- Activate WhatsApp Business with Your Numbers
- Integrate Social Media Channels: Instagram, Messenger, Google Business, Gmail
- Unified Interface for Customer Conversations
- Unlimited Users and Smart Bots
- Real-Time Reports and Analytics
- Flexible API Integration
Easily connect with your audience using Bevatel SMS services. Send bulk or personalized messages with minimal effort and guaranteed effectiveness.
- Target a Wide Audience with Personalized Messages
- Integrate SMS into Your Workflow for Automated Alerts
- Cost-Effective with High Delivery Rates
- Reach Specific Customer Groups with Tailored Campaigns
- Enhance Efficiency with Instant Updates and Flexible API Integration
Bevatel’s Cloud Call Center enhances customer service while improving response times and overall efficiency.
- User-Friendly with Computer & Mobile
- Live Panel & Real-time Reports
- Call Recording
- Detailed reports for contact center
- Integration with systems like ERP, CRM
Unify social media and messaging interactions with Bevatel Business Chat. Manage everything in one place with real-time insights and unlimited chatbot support.
- WhatsApp Business Activation with your numbers
- Integrate Social Media Channels (Twitter, Instagram, Messenger, Google Business, Messenger, Gmail)
- All customers' conversations in a single interface
- Unlimited Users and Chatbot
- Integration with Multiple systems
- Detailed Reports & Analytics in real-time
Engage a broad audience with bulk or personalized messages. Bevatel SMS Solutions integrate seamlessly into your workflow, providing fast, efficient communication with instant delivery and detailed reports.
- Instantly reach a large audience with personalized messages.
- Integrate SMS into business workflows for automated alerts.
- Cost-effective with high delivery rates and detailed reports.
- Target specific customer groups with customized messaging.
- Enhance efficiency with real-time updates and flexible API integration.
Our Branches
Real Estate 3 – Al Olaya Street – Riyadh
Sunday – Thursday: 9am – 6pm
+966 9200 33333
4044 Al-Batraji Street – Al-Zahraa District – Jeddah
Sunday – Thursday: 9am – 6pm
+966 9200 33333
Opal Tower – Business Bay – 3rd Floor – Office 18 – Dubai – United Arab Emirates
Monday – Saturday: 9 am – 5 pm
+971 444 07500
Real Estate 3 – Al Olaya Street – Riyadh
Sunday – Thursday: 9am – 6pm
+966 9200 33333
25 Ministry of Agriculture Street – Dokki – Giza
Sunday – Thursday: 9am – 6pm
+20 237 497 840
Office 2257, 182-184 High Street North, East Ham, London
Sunday – Friday: 9 am – 5 pm
+44 7770 831879
Let’s Identify Your Business Needs!
Latest News
Stay updated with the latest from Bevatel!
Latest News
Stay updated with the latest from Bevatel!
Yes, you can utilize Bevatel services from anywhere in the world, including while traveling outside Saudi Arabia. All Bevatel services are cloud-based, allowing for online and remote access without the need to be physically present at your business location.
Yes, you can easily request additional extensions or increase the number of concurrent calls as needed.
Bevatel's Business Chat helps companies unify customer communication channels into a single platform, enabling faster and more organized management of messages from social media platforms. It also offers analytical and automation tools, such as automated replies and customer notifications, to enhance efficiency and improve the customer experience.
Yes, Bevatel's SMS service supports effective marketing campaigns by sending personalized messages to targeted customers. It can also be used to promote new offers or send appointment reminders, increasing customer engagement.
Absolutely. All Bevatel systems and services are fully secured. We utilize powerful, high-quality servers to ensure that your communications are safe and protected.
Yes, Bevatel offers comprehensive technical support available 24/7, provided by a team of professional experts, technicians, and specialists.
Bevatel's services reduce operational costs by relying on cloud call centers, eliminating the need for costly infrastructure. Additionally, automation tools and data analysis optimize operational efficiency and smartly allocate resources, enhancing productivity.
Absolutely, Bevatel's cloud call center allows teams to work remotely using any internet-connected device. The system offers operational flexibility with live monitoring screens and detailed reports, ensuring continued efficiency and productivity without interruption.
The Cloud Call Center System is a solution that operates entirely online, integrating all essential features of a traditional call center. It enables rapid, efficient, and cost-effective customer service, allowing businesses to make and receive numerous simultaneous calls from any location, provided they have an internet connection.
Bevatel offers a complete call center solution that extends beyond basic functionality. Our system is equipped with intelligent features and tools for tracking customer support staff performance and generating insightful reports, ultimately enhancing productivity.
- Control panel
- Monitoring screen
- Comprehensive call center operation reports
This system enhances customer communication by making it faster and more professional, regardless of your location. Key benefits include:
- Ability to create and send customer quotes
- Customizable to meet specific business needs
- Live monitoring capabilities
- Detailed reporting on call center and customer service activities
- Integration with CRM and ERP systems
- Accessible on both computer and mobile devices
- Fully cloud-based operation with no complex installations—requires only an internet connection.
- Unified number (9200) or toll-free number (800) for seamless customer calls.
- Scheduling options for customer calls, with recorded messages for off-hours.
- IVR services for managing incoming calls and distributing them among agents.
- Call recording for future review and downloading.
- Hold functionality for playing music or messages while customers wait.
- Remote call capabilities, allowing flexibility in operations.
- Call forwarding to direct calls to specific employees or voicemail.
Bevatel Business Chat is a unified communication platform designed for businesses in the Middle East, allowing teams to centralize customer conversations from various channels such as social media, email, and messaging apps into a single interface for better management and response.
Bevatel Business Chat allows businesses to connect with customers across multiple channels including WhatsApp, Twitter, Instagram, and email, providing a seamless experience that meets customers where they prefer to communicate.
The platform enhances customer service by enabling instant communication through live chat and automated responses, ensuring that customer inquiries are addressed quickly and efficiently, thus fostering stronger relationships with clients.
Yes, Bevatel Business Chat enables users to schedule and send bulk messages to contacts across different platforms, making it easier to engage with a large audience effectively.
Bevatel’s Bulk SMS service allows you to engage with your audience effectively by delivering personalized messages tailored to specific customer segments. This targeted approach not only boosts engagement rates but also increases conversions by ensuring your messages resonate with the recipients.
Absolutely! Bevatel provides automation features that enable you to set up SMS notifications for various triggers such as reminders, confirmations, and updates. This automation helps maintain continuous communication with your customers while significantly reducing manual efforts.
Yes, Bevatel’s Bulk SMS service supports audience segmentation, allowing you to craft unique messages tailored to the preferences and behaviors of different groups. This personalization enhances the relevance of your communications and fosters stronger connections with your customers.
You can utilize Bevatel’s Bulk SMS service for a variety of purposes, including promotional offers, urgent alerts, event reminders, customer feedback requests, and transactional notifications. The versatility of the platform allows you to cater to different communication needs seamlessly.
Bevatel equips you with advanced analytics tools that monitor key performance indicators such as delivery rates, engagement levels, and customer responses. This data helps you refine your strategies for future campaigns, ensuring that you maximize your outreach efforts.
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Cloud Call Center Software
Business Chat
SMS
Omnichannel Contact Center
Outsourcing
About Us
Clients
Career
Blog
Reseller